At Incaendo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and manage information when you visit our website, contact us, or use our services.

By accessing or using the Incaendo website, you acknowledge that you have read and understood this Privacy Policy.

​

1. Information We Collect

We may collect information that you voluntarily provide when you interact with our website or contact us.

This may include:

• Name

• Email address

• Phone number

• Company or organization name

• Business requirements or project details

• Information submitted through contact or enquiry forms

• Any other information you choose to provide

We may also automatically collect limited technical information when you visit our website, such as browser type, device information, IP address, pages visited, approximate location, and website usage data.

​

2. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and requests

• Understand your business and project requirements

• Provide and improve our services

• Communicate with you about our services

• Improve website functionality and user experience

• Analyze website traffic and performance

• Maintain website security

• Detect and prevent fraudulent or unauthorized activity

• Develop new services, solutions, and digital experiences

We use personal information only for legitimate business purposes and in accordance with applicable laws.

​

3. Website Analytics

We may use analytics and measurement tools to understand how visitors use our website.

These tools may provide information such as:

• Number of website visitors

• Traffic sources

• Most visited pages

• User interactions

• Device and browser information

• Website performance

• General geographic information

This information helps us understand website performance and improve our content, user experience, SEO, and digital marketing activities.

​

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour, and measure website performance.

Cookies may help us remember preferences, understand how visitors interact with our website, and provide a better browsing experience.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

​

5. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission or electronic storage is completely secure. Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security.

​

6. Sharing of Information

Incaendo does not sell or rent your personal information to third parties.

We may share information where necessary with trusted service providers, technology partners, hosting providers, analytics providers, or other third parties who assist us in operating our website and delivering our services.

Such sharing will be limited to what is reasonably necessary for the relevant purpose.

We may also disclose information where required by applicable law, legal process, government authority, or to protect our legal rights and the security of our users.

​

7. Third-Party Services

Our website or services may use third-party platforms and technologies, such as analytics, communication, hosting, advertising, payment, or other business tools.

These third parties may process information according to their own privacy policies and terms.

We encourage users to review the privacy policies of third-party services when interacting with them.

​

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal and business requirements.

​

9. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of information where legally applicable

• Withdraw consent where processing is based on consent

• Ask questions about how your information is being used

• Request information about our data-handling practices

To exercise any applicable rights, you may contact us using the details provided below.

​

10. Children's Privacy

Our website and services are intended for businesses, professionals, and general audiences.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

​

11. External Links

Our website may contain links to third-party websites, platforms, or services.

Incaendo is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.